Refund policy

RETURN POLICY

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Several types of goods are exempt from return.

 

NON-RETURNABLE ITEMS:

  • Headphones / earphones
  • Tempered glass if unpacked
  • Gift cards
  • Downloadable software products

To complete your return, we need a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or denial of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method, within a certain period of time.

 

Late or missing refunds (if applicable)
If you haven't received a refund yet, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at online@cellcom.ca.

 

Items on sale (if applicable)
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.

 

Trades (if applicable)
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, email us at online@cellcom.ca and send your item to: 5200 rue Paré, Montreal, QC, H4P1P5, Canada.